SECURITY

Security contact and access boundaries.

SCOUTz records how evidence is accessed, what support access can do, and where the product stops. Use this page for the public security contact and a concise explanation of the controls described in our DPA.

SCOUTz security questions belong with a named source and a recorded access event.

Customer-approved reviews are scoped to the source, permissions, time, and methods disclosed before collection. Platform personnel access to Provider or Customer data requires a recorded, time-limited break-glass grant. The audit record preserves who accessed data, why, when, and what resource was involved.

How should a customer report a security concern?

Email security@rythmz.com with the affected URL, workspace or tenant identifier if known, the time observed, and a safe way to follow up. Do not include passwords, message bodies, files, or other customer content in the initial report.

What does support access mean?

Support access is not a standing invitation to customer data. A break-glass grant is time-limited, recorded in an append-only audit record, and evaluated against the route and scope needed for the support task. The record of access remains after the underlying data is deleted.

What does SCOUTz not claim?

SCOUTz statesBoundary

Customer-approved, read-only cloud reviewSupported configuration and metadata only; no message bodies, files, documents, chats, or prompts.

Tenant and route authorizationPermission, license, provider, and readability limits remain visible; an unavailable source is not clean.

Recorded support accessA time-boxed grant supports a defined task; it is not a claim of continuous monitoring or unrestricted operator access.

Last reviewed September 25, 2026. See the trust page and Data Processing Addendum for the governing details.

SCOUTz OPEN BETA

Point SCOUTz at your next prospect. Walk in with a defensible answer.

Join Open Beta with a real MSP workflow. A person reviews every application before a workspace goes live. SCOUTz runs without an agent or install and never changes a configuration on its own.

SCOUTz prepares the conversation. The relationship and the sale stay yours.

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